FAQ

Frequently Asked Questions

1. Administrative Office – Hours of Operation
   • The administrative office is located in unit 132, at the entrance to the site.
   • Hours of operation are Monday to Friday, 8:00am to 12:00pm. Our staff is available in the afternoon in case of emergencies, please call 561-582-6765.
2. Noise
   • Out of respect for residents and tenants, it is strictly forbidden to make noise between 10:30pm and 8:00am
3. Parking
   • A parking permit is mandatory, please contact the administrative office to obtain it. Please use the space identified for your condo.
4. Access to the site
   • A security guard is present at the entrance to the site at 4:00pm daily.
   • A key is required to exit and enter the site when you travel on foot or by bicycle.
   • To access the site with your vehicle, you must use the access card provided.  In case of loss of the magnetic card, the replacement cost is $50.
   • For visitors who do not have a swipe card, please use the left lane at the security checkpoint and you will need to call the owner’s phone number to give you remote access to the site.
   • Please see this attached document for access procedures for visitors
5. Waste and recycling of dry materials
   • The place to dispose of waste or recycling is located at the complete end of the site (southwest side). 
   • Recycling instructions are clearly indicated – Blue Bins for glass and plastics, Yellow Bins for carboard and paper (please breakdown your boxes). Please see the signs for more information.
   • To avoid the presence of rodents, never leave garbage bags outside the condo.
   • Please be courteous and do not bring your garbage and recycling between 11:00pm and 7:00am – if you must, please be as quiet as possible while placing your items in the respective areas.
6. Barbecue and propane gas tank
   • Condo units located on the 2nd floor can only use electric barbecues on the balconies.  For other condo units, the use of barbecues must be in accordance with the Florida Fire Code.
   • At the end of the season, propane gas tanks must be identified and must be stored in the space reserved for propane tanks in dry disposal area.
7. Balcony
   • Please be mindful that it is not permitted to hang or dry laundry or beach towels on the balconies.
8. Dress code       
   • It is not allowed to walk around in a swimsuit, bare-chested or barefoot on the site.
9. Defibrillators
   • Defibrillators are available at each pool.  
     • At the west pool, it is located inside the building through the double doors on the right side.
     • At the east pool, it is located outside the mens restroom on the right side.    
10. Swimming pool / SPA – see full rules posted at the pools
    • For safety reasons, diving and running around the pool is not permitted. 
    • All children aged 12 years and less must be accompanied by an adult at all times.
    • Food, alcohol and inflatable mattresses or games are strictly forbidden as well as the use of glass containers. 
    • Please close the umbrellas and replace the chairs after use.
    • No pets allowed in the pool area.
    • Pool hours are from 8am to dusk.
11. Glass Containers
    • Please your safety and the safety of our residents, please do not use glass containers in common areas.
12. WIFI access available at the 2 swimming pools
    • Passwords are posted on bulletin boards near the pools.
13. Leisure and activities
    • Registration dates normally take place in January on a date determined by the social committee. 
    • Registration cost: the cost is set by the committee.
    • Tennis and Pickleball: See reservation time restrictions on the bulletin board.
    • Library: located near the Club house, see the opening hours posted at the entrance. The membership cost is $20/year per condo and allows us to keep our book selection fresh.
    • See bulletin boards located at swimming pools or near mailboxes.
14. Animals
    • Pets must be always kept on a leash and are prohibited at the pool, on the sports facilities and at the Club house.
    • Dog bags are available at many locations throughout the site. Please place the used bags in the trash bins that are provided for this purpose.
15. Recreational Vehicles and motorcycles
    • Parking of recreational vehicles and motorcycles are not permitted on the site.  Motorcycles must be parked at the entrance to the site before the security barriers or offsite. RV’s must be parked offsite.
16. Speed Limit
    • The speed limit is 10MPH on the site at all times.
17. Water Usage
    • Here in Florida, water usage is not free, we pay for what we use. Please use care when using water so that we can keep our costs down.
18. Internet, TV and Phone Service
    • BlueStream Fiber is our current provider for these services within Waterside Village.
    • For installation or information, please call our dedicated client service line at 561-264-2885 from Monday to Friday 9-5pm and press #2.

Consult the posted rules and regulations for a comprehensive list of all the community rules and regulations.